Published: 05-Oct-2024 |
| Let me tell you what happened yesterday and how an AI Chatbot will help in the future. Our conference centre has various training rooms with TV sets as monitors. A client needed to connect her laptop to the screen. By default the monitor was set to receive input from the VGA port. The client wanted to use HDMI. I could not find the remote control to change the source of input so had to use the buttons on the side of the screen. If anyone has tried this they know the frustration of pressing buttons to change the configuration. It took 20 minutes to work out what each button does - what a waste of time. Once I knew I wrote up the process (which only took 5 minutes) and gave it to our 435 Rugby Ave Conference Centre AI Chatbot. From now on whenever someone needs to change the configuration of a screen all they need to do is ask (the Chatbot). You can try it out yourself. Go to https://435rugbyave.co.za and ask the Chatbot "How do I change the source for the TV in the board room?" All that is happening is we are continuing to build up the company knowledgebase to help us become more efficient. It’s not a big deal, but it is something that will help staff in the future and enhance client experience. What are my alternatives to using a personalized Chanbot? 1) I could download the user manual for the TV and file it somewhere on my server. 2) I could have the user manual emailed to me. 3) I could file it in the “procedures” folder, together with 1000s of other documents The problem with all these methods is it is difficult to find the right document or answer in say 6 months time. What do you search for? TV screens configuration? Mkhombi Boardroom (the name of the room)? What is the file name? Where is it in the procedures manual? An AI Chatbot takes over this task. Yes, of course you will find the answer, but why waste 20 minutes if you can say “How do I configure the TV screen?” or any other English type query and let the Chatbot work out what you want. It will then deliver your own document, information, knowledgebase to anyone who asks. The effort and cost is negligible and well worthwhile. It took 5 minutes to write up the procedure and about 2 minutes to train the Chatbot. What this also shows if you start with a small knowledgebase and as time progresses and staff need answers, it is a simple and low cost task to extend it. |