| AI is NOT an IT function. Yes, AI gets implemented by IT, but they don't and shouldn't lead the process. Think of your accounting system. IT keeps it running but the Finance Director made the decision to use it, and the finance department is the main user.
IT keeps your email running, but does not write your emails.
Similarly with AI. The users, from the CEO to admin staff are the users and the initiators of the requirements for using AI. If the CEO and directors do not understand AI, it will get implemented incorrectly, if at all.
That is why our approach is to sensitize and explain AI to users before they embark on the whole implementation phase. By definition AI does something new in the organization. IT cannot implement something that the company hasn't thought of and does not yet know they need. That would be a recipe for failure.
At the same time AI is growing in usage every single day. A company can easily get left behind if they don't start their journey immediately. |
