Published: 05-Oct-2024 |
| Almost everyone knows about chatbots. You've used or seen or at least heard of ChatGPT or Bard. If you've used it a lot, you'll be quite impressed that you can talk to the chatbot in a conversational way and get a decent answer. This is the power of an AI chatbot. Wait, there's a lot more. A personalised chatbot that has been trained on your business, your website, your products and services, your policies and procedures can give answers in the same conversational way to your customers and potential customers and staff. "What can it do for me", you may ask. It's all very well having my own trained chatbot, but how will it help me? Let's ask you some questions: Do you have customers/clients calling you for information about your products or services? How much time does the business spend answering these queries? How many employees are kept busy replying via email, whatsapp, answering telephones, returning? If those people had to work 24/7 your costs would be even more. A personalised chatbot will take a large amount of the support load off those employees. It works 24/7. No, it will not answer every query, in which case it could give an email address, telephone number or Whatspp numbers or ask for the customer's details and a staff member can call back. In our estimate it will answer 90%, of all generic queries and it works 24/7. That saves 90% of your employees’ time in doing customer support. What about product recommendations? How often have you asked a person at a shop for assistance and they cannot help, or have to refer you to another person. It happens regularly to me at my previous-favourite hardware shop. Look at this conversation with an AI bot installed for one of our clients: Potential customer: "My dog has sores on his elbow and it's raw and he keeps licking it. What can I do?" AI Chatbot: "I'm sorry to hear about your dog's sores. It sounds like your dog may be suffering from a licking granuloma, which is a common skin disorder in dogs. To help treat the sores and prevent further licking, I recommend using the MPS single paw recovery sleeve. This sleeve is designed to protect and support the wound site, allowing it to heal and recover. It is comfortable for your dog to wear and will help break the licking cycle. You can find more information about the recovery sleeve and how it can help on our website: [MPS Recovery Sleeve](https://lnkd.in/gcpfBsCx)" This conversation happened at 10:37am on a Sunday. I suggest there's no better way to handle a query and sell a product on a Sunday morning when no one is at the office. SPECIAL OFFER (*) to SMEs: Your own AI chatbot at R1000 per month, no long term contracts. It will do product or customer or employee support like the above chatbot. We setup in less than 24 hours and fine tune over the next month. (*) Ts and Cs apply |